Step By Step PRODUCTS, LLC (SBS PRODUCTS LLC) – Terms and Conditions
Last Updated: 8/31/24
Welcome to SBS PRODUCTS, LLC. By accessing and purchasing our custom wood products for stairs, you agree to comply with the following terms and conditions. Please read them carefully.
1. Acceptance of Terms
By placing an order with SBS PRODUCTS, LLC (“we,” “us,” or “our”), you agree to be bound by these Terms and Conditions, our Privacy Policy, and any additional terms presented to you at the time of purchase.
2. Products and Services
SBS PRODUCTS, LLC specializes in providing custom wood products for stairs. All products are crafted to order based on your specifications.
Custom Orders: Because each product is made to order, slight variations in color, grain, and finish may occur. Wood is a natural material and may have unique features that are part of its character.
Design and Dimensions: It is the customer’s responsibility to verify all dimensions and design requirements before finalizing an order.
Product Limitations: SBS PRODUCTS, LLC is not responsible for any damage resulting from improper installation, use, or environmental conditions that may affect the wood.
3. Orders and Payment
Order Placement: All orders must be submitted through our website, email, or in person at designated SBS PRODUCTS, LLC sales locations.
Pricing: Prices for products and services are subject to change without notice. Once an order is placed, the quoted price is final.
Payment: Full payment is required upon order confirmation. SBS PRODUCTS, LLC accepts major credit cards and bank transfers. Your order will not be processed until payment is received.
4. Production and Delivery
Lead Times: Production timelines vary based on product specifications and current demand. Estimated delivery times are provided at the time of order but are not guaranteed.
Shipping: SBS PRODUCTS, LLC ships orders domestically using standard carriers. The shipping cost is calculated based on location, product dimensions, and weight.
Delivery Inspection: Upon receiving your order, please inspect the product(s) for damage or defects. Claims must be submitted within 5 days of delivery to qualify for resolution.
5. Returns and Refunds
Custom Orders: Custom wood products are non-returnable and non-refundable, as they are made to your specifications.
Damage or Defects: If the product is defective or damaged upon delivery, SBS PRODUCTS, LLC may, at its discretion, provide a replacement or issue a partial refund. Proof of damage is required.
6. Product Care and Maintenance
Wood is a natural material that requires proper care to maintain its appearance. Customers are advised to follow recommended care instructions provided by SBS PRODUCTS, LLC. We are not responsible for damages resulting from improper maintenance or environmental factors such as humidity, exposure to direct sunlight, or temperature fluctuations.
7. Limited Warranty
SBS PRODUCTS, LLC provides a limited warranty on custom wood products against defects in materials and workmanship for 6 months from the delivery date. This warranty does not cover natural variations, wear and tear, damage from misuse, or unauthorized modifications.
8. Limitation of Liability
SBS PRODUCTS, LLC is not liable for any indirect, incidental, or consequential damages arising from the use of our products. Our total liability is limited to the amount paid for the specific product at issue.
9. Intellectual Property
All content on the SBS PRODUCTS, LLC website, including images, designs, and logos, is the intellectual property of SBS PRODUCTS, LLC. Unauthorized use or reproduction is prohibited.
10. Changes to Terms and Conditions
We may update these Terms and Conditions at any time. Changes will be effective immediately upon posting on our website. By continuing to use our services, you agree to the updated Terms.
11. Governing Law
These Terms and Conditions are governed by the laws of the State of PA, without regard to its conflict of law provisions. Any legal disputes will be resolved exclusively in PA courts.
For any questions or additional information, please contact us at:
SBS PRODUCTS, LLC
4510 ADAMS CIR, SUITE B, BENSALEM PA 19020
info@sbs-pro.com
215-346-6634
Thank you for choosing SBS PRODUCTS, LLC for your custom wood stair needs.